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From time to time, the team at Clarke Global Logistics are asked to manage some unusual and challenging projects, a recent example being a new office set up for a highly awarded media agency in Melbourne and Sydney furnished with heavy furniture specially ordered and manufactured in Bali.
Clarke Global coordinated the customs clearance and all the logistics to do with shipping the furniture from Bali to Melbourne and Sydney, including cartage, unpacking of the cargo from the containers, delivery to the site, removing the cargo from wooden crates and disposal of the dunnage (packing wood). This was made seamlessly possible with their network of specialist transport partners including office relocation companies (in this case with experience in handling antiques and museum pieces).
Clarke Global’s Operations Manager, Wayne Burr says, “We are finding that more and more people are purchasing whole container loads of furniture overseas, however a major challenge in this particular project was the size of the furniture which ranged in weight from 50kg to 1500kg a piece.”
Wayne says that “challenging jobs aren’t impossible – it’s a matter of finding the right resources to make it happen.”
In both Melbourne and Sydney two 20 foot containers were used to ship bulky items from Bali such as custom made room dividers, tables, square butchers shelves and a reception desk. The largest item weighing 1500kg was a stunning 3.5 metre long boardroom table with a 70 mm thick table top, a single pedestal and a concrete base.
Additional challenges in the Sydney office (pictured) were that the installation had to be done on a Saturday, the large/heavy board room table needed to be installed on the first floor, the office building had a narrow stairwell and furthermore was located on a wharf which had a vehicle weight limit! To get around the wharf weight limit, four individual trucks were used to keep within the weight limit. To access the first floor, a window was removed and a forklift utilised to lift the big board room table into place.
The Sydney installation initially looked like it would take two days, however the whole job was completed in one day, keeping costs and man hours to a minimum.
A great deal of planning goes into these types of projects and needs to start almost a soon as the containers have departed from overseas. The planning needs to take into account many factors including the potential delays due to Customs / Quarantine holds, the timing of the wharf pick up (to avoid wharf storage), finding an appropriate location / crew to unpack the container, careful re-loading / packing of trucks, suitable trucks to match any delivery point limitations, appropriate equipment for the safe unloading / placement of items and provisions for dunnage / rubbish disposal.
Clarke Global’s client Victoria McKeown from Atomic 212, Australia’s most awarded media agency in 2017, enjoyed dealing with one person for both the Sydney and Melbourne installations and was very pleased with both teams that delivered the heavy furniture on time and without hassle. “After using tricky flights of stairs, the delivery teams put the furniture safely in place and took the rubbish away. The Sydney team arranged a lifter for the windows, four trucks for the wharf and basically worked all day, unpacking!” Just the type of challenge that the team at Clarke Global really enjoy!
Importing custom made furniture? Talk to our expert customs and transport team today for advice on making the process as simple as possible.
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“Excellent service and communication. Martin and his team know how to smoothly handle Amazon FBA deliveries in Australia. Besides, their advice regarding imports regulations and international logistics is really helpful”.
“The Quang have been doing business with Clarke Global for more than 20 years, the staff is always helpful and complete the job on time.
We appreciated their great job to have our shipment cleared smoothly.”
“Just wanted to let you know we have so much respect and appreciation for you, Assunta and Martin for your services.
We love this group of People and their company.
Assunta and Martin truly care about their customers and the services they provide. They will go above and beyond to make sure you have all the information about your shipment until it gets to destination on time and unharmed.
They come highly recommended, and anyone would be lucky to have them as their agents.”
“Martin took on the heavy lifting of local registrations and ingredient specifications in a challenging and complex market. Basically we outsourced the documentation and customs preparation to him. That the restaurant is open and trading is testament that it all went well.”
“According to Martin Moyano “the Grill’d project has been a different service approach for Clarke Global Logistics which usually manages the shipping aspects of clients’ businesses. This focus on business auditing and international trade advice from inception to delivery has been an interesting and educational new challenge.”
“Clarke Global imported a 40 foot container [of recreational paddle boats and parts] for me from Michigan U.S. This was my first overseas purchase and it could not have been easier, Martin and Assunta organised everything and I did very little.
My emails were responded to from Martin and Assunta so fast that I thought they were working 24 hours a day.
I will use Clarke Global again and would recommend them to you.”
“After using tricky flights of stairs, the delivery teams put the heavy furniture shipment from Bali safely in place and took the rubbish away. The Sydney team arranged a lifter for the windows, four trucks for the wharf and basically worked all day, unpacking!”
“Initially the plan was to ship the car [Landcruiser] back from Los Angeles to Fremantle after completing World Motor Challenge. We contacted three shipping organisations, Clarke Global being one of them.
The Landcruiser arrived in Fremantle unscathed. Australian Customs charged approximately $325 to give it a steam clean (which was in Martin’s quote as a Provisional Item), everything else was covered in the quote!
To say my wife Lynn and I are happy with Clarke Global’s service is an understatement.”
“I searched for a while in Australia to find a shipper that was even interested in shipping my bike to the middle east, particularly as I wanted to send it by air. I finally came across Clarke Global, who turned out to be great. Importantly, as I was transporting by air, they use airlines that designate bikes as Non-DG or ‘non-dangerous goods’, which pretty much halved the price from the other quotes I got.
I was stoked with Clarke Global performance and professionalism – I’d definitely use them again.”
“My partner and I decided to import a caravan recently from the UK. Finding a local agent to facilitate the process can be a daunting task.
The team at Clarke Global were very professional, the quote was clear and itemised and the communication was brilliant. We were kept informed throughout the whole process and we received our caravan on time and without any hassles or complications.
Thank you very much Clarke Global team and especially Assunta and Martin for your assistance. It was a pleasure dealing with you and I would definitely be recommending your services to anyone that asks.”
“I recently imported a caravan from the UK and asked if they could recommend a customs agent. Clarke Global was nominated.
They kept me informed as to the ship movements and estimated arrival date. They replied promptly to all my queries and arranged for the unpacking of the caravan from its container, inspection by Dept. of Agriculture, Customs clearance and port handling.
The caravan was in excellent condition. I can recommend their service and would use them again should I have need of a Customs Agent.”
“Thanks Martin for your assistance in the speedy delivery of our Caravan. A special thanks to Assunta for her courteous and efficient manner in which she helped us with a few small problems we had. Once again thankyou … I will have no hesitation in recommending your company to anyone wishing to import and in need of a Customs Agent.”