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The Grill’d Healthy Burgers are known for offering a wide range of nutritious burger options for all tastes and dietary requirements with fresh local ingredients, without any of the nasties like artificial colours, flavours or preservatives.
Open to new business prospects, Grill’d management recently took the opportunity to set up operations in Bali, considering the amount of Australians and foreign nationals travelling or residing there as well as the openness of Indonesians to try new foods.
Grill’d General Manager – Supply, Chris Georgiou contacted Martin Moyano, Director at Clarke Clarke Global Logistics early last year to obtain his advice and assistance with establishing a restaurant in Bali and meeting the import compliance regulations of Indonesia.
Through his research and international business contacts in Indonesia, Martin was able to arrange the right business and import licenses, and importantly to register the products that would be required for import, such as buns, plant-based patties, potatoes and sweet potatoes, a process that is particularly complex and stringent in Indonesia.
Over the course of 6 months, Martin dealt with relevant Indonesian agencies and various Grill’d vendors to validate the import product specifications, which involved gathering product information and pictures of the products and their inner and outer packaging. As the restaurant opening deadline of 19th December 2019 loomed closer, the complexities of compliance with Indonesian food regulations became more apparent and pressing.
In one instance the packaging of buns had to change from a 9 kg box to a 10 kg box, to meet “not for retail” product requirements. Also Halal certificates needed to be obtained and validated as it became mandatory from 17 December, 2019 that all products in Indonesia must be Halal certified. Once all food safety and standards were met, other formalities also had to be completed, including 8 product letters submitted to the Indonesian food regulator (BPOM) in the Indonesian language, (which Martin worked at translating on a weekend), acknowledging that the goods were going to PT. Grill’d, that they were the acknowledged importer as well as an acceptance letter. All above and beyond the typical service expectations of a freight forwarder.
Two days prior to the restaurant opening, all the requirements were met and completed, with 8 tonne of frozen and chilled goods shipped successfully by air to the hot climate of Bali, which has an average daily temperature of 35 degrees Celsius.
Chris Georgiou from Grill’d said that Martin “took on the heavy lifting of local registrations and ingredient specifications in a challenging and complex market. Basically we outsourced the documentation and customs preparation to him. That the restaurant is open and trading is testament that it all went well.”
According to Martin Moyano “the Grill’d project has been a different service approach for Clarke Global Logistics which usually manages the shipping aspects of clients’ businesses. This focus on business auditing and international trade advice from inception to delivery has been an interesting and educational new challenge.”
With a potential second Grill’d restaurant opening in Bali later this year, as well as plans for other countries and cities around the globe in the future, Clarke Global Logistics is well placed to put this new international business expertise to further good use.
Our high-quality, personalised service delivers consistent
results and creative solutions for any logistics problem.
“Excellent service and communication. Martin and his team know how to smoothly handle Amazon FBA deliveries in Australia. Besides, their advice regarding imports regulations and international logistics is really helpful”.
“The Quang have been doing business with Clarke Global for more than 20 years, the staff is always helpful and complete the job on time.
We appreciated their great job to have our shipment cleared smoothly.”
“Just wanted to let you know we have so much respect and appreciation for you, Assunta and Martin for your services.
We love this group of People and their company.
Assunta and Martin truly care about their customers and the services they provide. They will go above and beyond to make sure you have all the information about your shipment until it gets to destination on time and unharmed.
They come highly recommended, and anyone would be lucky to have them as their agents.”
“Martin took on the heavy lifting of local registrations and ingredient specifications in a challenging and complex market. Basically we outsourced the documentation and customs preparation to him. That the restaurant is open and trading is testament that it all went well.”
“According to Martin Moyano “the Grill’d project has been a different service approach for Clarke Global Logistics which usually manages the shipping aspects of clients’ businesses. This focus on business auditing and international trade advice from inception to delivery has been an interesting and educational new challenge.”
“Clarke Global imported a 40 foot container [of recreational paddle boats and parts] for me from Michigan U.S. This was my first overseas purchase and it could not have been easier, Martin and Assunta organised everything and I did very little.
My emails were responded to from Martin and Assunta so fast that I thought they were working 24 hours a day.
I will use Clarke Global again and would recommend them to you.”
“After using tricky flights of stairs, the delivery teams put the heavy furniture shipment from Bali safely in place and took the rubbish away. The Sydney team arranged a lifter for the windows, four trucks for the wharf and basically worked all day, unpacking!”
“Initially the plan was to ship the car [Landcruiser] back from Los Angeles to Fremantle after completing World Motor Challenge. We contacted three shipping organisations, Clarke Global being one of them.
The Landcruiser arrived in Fremantle unscathed. Australian Customs charged approximately $325 to give it a steam clean (which was in Martin’s quote as a Provisional Item), everything else was covered in the quote!
To say my wife Lynn and I are happy with Clarke Global’s service is an understatement.”
“I searched for a while in Australia to find a shipper that was even interested in shipping my bike to the middle east, particularly as I wanted to send it by air. I finally came across Clarke Global, who turned out to be great. Importantly, as I was transporting by air, they use airlines that designate bikes as Non-DG or ‘non-dangerous goods’, which pretty much halved the price from the other quotes I got.
I was stoked with Clarke Global performance and professionalism – I’d definitely use them again.”
“My partner and I decided to import a caravan recently from the UK. Finding a local agent to facilitate the process can be a daunting task.
The team at Clarke Global were very professional, the quote was clear and itemised and the communication was brilliant. We were kept informed throughout the whole process and we received our caravan on time and without any hassles or complications.
Thank you very much Clarke Global team and especially Assunta and Martin for your assistance. It was a pleasure dealing with you and I would definitely be recommending your services to anyone that asks.”
“I recently imported a caravan from the UK and asked if they could recommend a customs agent. Clarke Global was nominated.
They kept me informed as to the ship movements and estimated arrival date. They replied promptly to all my queries and arranged for the unpacking of the caravan from its container, inspection by Dept. of Agriculture, Customs clearance and port handling.
The caravan was in excellent condition. I can recommend their service and would use them again should I have need of a Customs Agent.”
“Thanks Martin for your assistance in the speedy delivery of our Caravan. A special thanks to Assunta for her courteous and efficient manner in which she helped us with a few small problems we had. Once again thankyou … I will have no hesitation in recommending your company to anyone wishing to import and in need of a Customs Agent.”